Knowledge management capability and organizational. Using knowledge managementperformance improvement to. The impact of knowledge management components and practices are. The approach suggested in this handbook instructs agencies to. From the last decade, knowledge management km performs outstanding while implemented correctly not only to enhance the internal strength of the organizations but also to boost the external competitiveness.
The impact of knowledge management on organizational performance in todays economy article pdf available april 2017 with 9,312 reads how we measure reads. The impact of trust on organizational performance october 2011 research briefing page 1 the impact of trust on organizational performance. Km has been described as a key driver of organisational performance bousa and venkitachalam, 20, and one of the most important resources for the survival and prosperity of organisations teece, pisano, and shuen, 1997. All these prompted the researchers to evaluate the importance of knowledge management on organizational performance.
Knowledge management and organizational performance. With effective and efficient km process, most companies claims it will be helpful to organizational performance. The impact of total quality management on organizational. The purpose of this paper is to explore the dynamic relationships among the essential knowledge management km constructs, i. Total quality management, tqm principles, organizational performance and relationship between tqm performance. However, the way knowledge management practices were undertaken remains a subject of debate. Performance appraisal is involved in all four parts and serves to tie them together by providing feedback information for all of the other parts latham and wexley, 1977. Knowledge management and organizational performance in. The influence of employee perceptions and variances in distributed egovernment and ebusiness organizations david a. From tacit knowledge to organizational knowledge or f.
Pdf on oct 1, 2004, chaminda pathirage and others published knowledge management and organisational performance. Km leadership is primarily responsible for supporting and sustaining a learning environment in organizations. To establish longterm competitive advantage from an information and knowledge. A role of knowledge management in organizational performance. G c mohanta, bemech, mscengg, mba, phdmgt professor. Researchers often imply this positive effect of knowledge management on organisational performance. How to measure organizational performance in search for factors of competitiveness 453 calculable, and some of its components vary signi. In the other words, organizing and retrieving organizational knowledge means knowledge storage by providing the ability to retrieve and use the information by the individuals. Storck as organizations grow in size, geographical scope, and complexity, it is increasingly apparent that sponsorship and support of communities of practicegroups whose members regularly engage in sharing and learning, based on common interestscan improve organizational performance. Knowledge management enablers, processes, and organizational. Knowledge management km is about enhancing the use of organizational knowledge through sound practices of information management and organizational learning. For managers, suppliers and investors these two terms might look synonymous, yet, according to mouzas 2006, each of these terms have their own distinct meaning.
This paper will focus on evaluating the impact of knowledge management and its resources on the organizational performance in order to reach competitive advantages. Investigating the influence of knowledge management practices. Although knowledge management is considered as a very recent phenomenon, research in to knowledge and the management of the knowledge within the business context has grown dramatically over the last few years, in a number of different. Thus, organizational performance is one of the most important variables in the management research and arguably the most important indicator of the organizational performance. The purpose of this paper is to report the results of an exploratory investigation of the organizational impact of knowledge management km. The impact of tacit knowledge management on organizational. There are many taxonomies that specify various kinds of knowledge. Pdf information and knowledge management impact of. Organizational productivity the value that knowledge management adds lays in increasing individual, team and organizational efficiency through the implementation of knowledge management concepts. Performance budgeting is the use of performance management to tie program funding to demonstrated outcomes. Propositions concerning the effects of organizational characteristics innovation and collaborative culture and km initiative characteristics top management support, formal km staff, incentive program based on quality. In recent years, the area of knowledge management km and organizational learning has received much attention by both researchers and practitioners. Knowledge management glossary knowledge research institute, inc.
In their attempts to pursue this vision, many organizations quickly. The study emphasizes on information technology, organizational learning, and knowledge management in higher education institutes of pakistan. Impact of knowledge management practices on organizational. Knowledge management as an important tool in organisational.
Km is a subject related to the human resources with an emphasis on the organizational culture and the formation of team works. The paper focuses on human resources theories and practices, which. Km also consists 1 university of ljubljana, faculty of economics, ljubljana, slovenia. The impact of knowledge management on organizational performance. In the case of hybrid measures, there is a problem in using them in czech environment due to the need to estimate or modify some accounting data for their calculation. This research offers some contributions to the literature.
Investigating the influence of knowledge management practices on organizational performance. The relationship among knowledge management, organizational. An empirical study of the impact of knowledge management on. Pdf the impact of knowledge management on organizational. The impact of qm practices on firm performance has been the subject of constant interest and challenge among researchers. Performance appraisal therefore is known as the powerful tool for managing. The impact of knowledge management on organizational. The higher the level of capturing knowledge explicit or tacit with information technology tools, the better the km result 22. Pdf knowledge management and organizational performance.
An extensive amount of studies found a positive relationship between knowledge management and organizational performance agbim et al. Linking km effectiveness attributes to organizational. It includes outcomes achieved, or accomplished through contribution of individuals or teams to the organizations strategic goals. The effect of knowledge management on organizational. Impact of knowledge management practices on organizational performance. Knowledge management is the discipline of capturing knowledgebased competencies and storing them for the benefit of the organization as a whole. This research examined the impact of tacit knowledge management on organizational. Knowledge management km definitions john girard, ph. Knowledge management and organizational performance in selected commercial banks doi. Besides, this paper will also aim to provide the reader with an overview of knowledge management, and learning organizations.
The complexity of km stems from the need for organizations to have a systematic and integrated approach to build the learning processes, culture, technology infrastructure and performance. It has been used since 1990s as a tool to achieve sustainable competitive advantages and greater. Knowledge management enablers, processes, and organizational performance. Impact of knowledge management on organizational performance. Bridging the gap abstract the aim of this paper is to bridge the gap between the organizational effectiveness oe models developed in the field of organizational theory and the performance measurement models presented within the management accounting literature. Organizational impacts of km on people, processes, products and organisational performance. Knowledge is the currency of todays economy and the crux of knowledge management, which in turn the lifeline of modernday organizations. A business model developed by kaplan and norton as a tool to measure organizational performance against both short and longterm goals.
Improved organizational performance by knowledge management. The balanced scorecard is designed to focus managers. As impact of knowledge management and organizational performance is confirmed in more and more studies every year, a study of relation. This research briefing is a new service from bc hrmas research group. Organizational impacts of knowledge management authorstream. Investigating the influence of knowledge management. Scorecard which measures organizational performance according to financial, customer, internal business process as well as. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Common measures of the organizational performance are effectiveness and efficiency bounds at all, 2005. A term sometimes used in knowledge management to describe the. Using knowledge managementperformance improvement to enhance.
Further, it also attempts to evaluate that how the implementation of km practices enhance the overall performance of firms. Impact of performance management on the organisational. Organizational impacts of km on people, processes, products and organisational performance dr. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. Jun 26, 2007 km leadership is primarily responsible for supporting and sustaining a learning environment in organizations. Km is a process that through creating, accumulating, organising and utilising knowledge helps achieve objectives and enhance organisational performance. Unit i performance management the concept performance is understood as achievement of the organization in relation with its set goals. The primary data were collected from it managers in indian. Knowledge management, organizational performance, return on investment roi, evaluation frameworks. Aligning km initiatives with the strategic plan of organizations would direct km efforts toward improved organizational performance such as customer satisfaction and business growth.
Pdf knowledge management, innovation and organizational. The paper highlights a number of issues insights and findings which can have significant implications for the management of human resources within organizations in the knowledge era. Pdf on jan 1, 2015, samina nawab and others published knowledge management, innovation and organizational performance find, read and cite all the research you need on researchgate. Pdf knowledge management and organisational performance. Capabilities, processes, and performance of knowledge.
Employee, competitive advantage, flexibility, knowledge management and performance. Organizational performance management is the process of making sure that your company resources are being properly used in pursuit of company goals. Knowledge management defines a systematic, explicit and deliberated building processes required to manage knowledge, the purpose of which is to maximize an enterprises knowledgerelated. The purpose of this research is to examine how organizational culture influ. Linking km effectiveness attributes to organizational performance. The paper is the first to apply the heckman twostep method for investigating the effects of adopting quality management system and implementing knowledge management on organizational performance. It is valuable a tool how to improve individual performance of employees and performance of the whole organization.
An empirical study of the impact of knowledge management. Root iii those recurring activities are much of what leaders and managers inherently do in their organizations some of them do it far better than others. Our aim is to make it easier and quicker for hr professionals to find and apply the latest and best people management insight to. The influence of knowledge management on organizational. Abstract in rapidly changing business environment and increasing competitive advantage, where only uncertainty is certainty, corporate success come from consistently creating, disseminating and using new knowledge. Communities of practice and organizational performance. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. Nov 11, 2019 the purpose of this paper is to explore the dynamic relationships among the essential knowledge management km constructs, i. Aligning km initiatives with the strategic plan of organizations would direct km efforts toward improved organizational performance such as.
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